Coronavirus Infection Prevention And Control Policy

 

Booking appointments

If I feel unwell or develop symptoms of C0VlD-19, I shall self-isolate immediately and close for the isolation period of two weeks. This may mean that I will have to cancel your appointment at short notice. I appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again.

 

If you or anyone in your household feels unwell or display any symptoms of C0VlD-19 – please advise me as soon as possible and DO NOT COME TO YOUR APPOINTMENT.

If you are currently awaiting a test or for your test results then please do not come to your appointment and rearrange your appointment after the 10 day isolation period. Please note - You will not be charged for any appointments which you miss due to Covid-19.

 

All consultation forms must now be completed online prior to your appointment. Forms can be found within your booking confirmation via email. Please note - on returning to see me I request that all my existing clients resubmit a new consultation form. I will be then requesting a new form every 3 months instead of every 6 months.

 

Cancellations

Clients must cancel or reschedule appointments 48 hours in advance.  This will enable me to allocate the booking to another client.

 

If the cancellation notice is less than 48 hours, a chargeable fee of 50% of your full treatment price, shall be applied to your account. If the cancellation is less than 24 hours, a chargeable fee of 100% of your full treatment price, shall be applied to your account. You will not be able to book further appointments until the outstanding balance is fully paid.

 

I understand sickness and illnesses can occur within less than 48 hours and please do ensure you are fit and healthy to attend your appointment. It will be at my discretion should you cancel within 48 hours due to illness, if there is a chargeable fee that shall be applied to your account.

 

In severe weather conditions, I do accept cancellations (less than 24hours) with no additional charges. Please note this will be at my discretion.

 

Covid- 19, pre-screening agreement form

I now have a new covid-19 Kärlek Beauty Pre- Screening Agreement Form, that you will need to complete 24 hours prior to your appointment. This will be within your second email reminder and must be completed prior to your appointment. This is now a compulsory procedure that complies with my insurance. Incomplete forms will result in a cancellation of your appointment.

 

Choosing your nail colour

Nail colours are no longer on my nail display key ring and are now in a display booklet, which requires you to only look at the colours and not to be touched. I have a list of all my nail colours that I can send to you, should you wish to choose a colour before your appointment.

 

On arrival to your appointment

For your safety and to maintain social distancing, I ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you may come into close contact with other clients who are just leaving.

I now have the track and trace system set up. If you have a smart phone, please can you download the app prior to your appointment.

 

I have increased the frequency of cleaning my treatment room including making sure that common surfaces, door handles etc are wiped clean using disinfectant products between each client.

 

I have created a hand wash area within my treatment room. You will have access to soap, hot water and you are required to wash your hands on arrival and when leaving the premises. Hand sanitiser will also be available for you to use.

 

All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety. 

 

Wherever possible I will utilise environmentally, friendly, single use items during a treatment, that will be disposed of safely after use to protect you from cross infection.

 

I understand and will not be offended if you wish to wear a face mask or wear disposable gloves when you visit me during your treatment.

 

Please do not be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves, face masks, and aprons where appropriate.

 

I can confirm that the laundering of salon towels and uniforms is a priority. I can assure you that all laundry is washed at 60 degrees C.

 

All disposable items are bagged and safely removed from the treatment area between each client.

 

Please note – we are now washing our hands more than ever. Hand washing and sanitizer can cause your gels to lift and chip a lot faster than before.

 

During your treatment

I understand the importance of hand hygiene and I will ensure that I wash my hands in according with NHS recommendations before the start of your treatment.

 

I will try to make your treatment as safe, comfortable, and enjoyable as possible. If you have any concerns about your treatment, please do let me know and I will do what I can to satisfy you.

 

After the treatment

To avoid handling of cash, treatments are now to be paid by card or advance using bank transfers.

All bank transfer payments must be paid prior to leaving your appointment as this will save me a lot of time sending out reminders and receiving late payments that will result in late fee payment charges. A late payment fee of £20.00 shall be charged after 24 hours from the appointment date.

 

Advance payments can now be made when booking your appointment online. This is the most effective and preferable payment method for me.

 

These procedures have been implemented for your safety and mine.  I will continue to take advice from the Government and the NHS regarding safe practice and will amend them, as necessary.

 

Thank you for your understanding.